Frequently Asked Questions (FAQ)
General Questions
Q: What is [Gyan Bhandara]?
A: [Gyan Bhandara] is an online bookstore offering a wide selection of books across various genres, including fiction, non-fiction, academic texts, and more.
Q: How can I contact customer service?
A: You can reach our customer service team via email at [corebangla.yt@gmail.com] or by phone at [9064201634]. Our support hours are [9am to 9 pm].
Account and Orders
Q: Do I need to create an account to place an order?
A: No, you can place an order as a guest. However, creating an account allows you to track your orders, save your favorite books, and enjoy a faster checkout process.
Q: How do I create an account?
A: To create an account, click on the "Sign Up" button at the top right corner of our homepage, and fill in the required information.(Not avialable now)
Q: How do I track my order?
A: Once your order has been shipped, you will receive an email with a tracking number. You can use this number on our website to track the status of your order.
Q: Can I cancel or change my order?
A: Orders can not be canceled or changed within 24 hours of placing them. Please contact our customer service team as soon as possible to make any changes.
Shipping and Delivery
Q: What are your shipping options and rates?
A: We offer standard, expedited, and overnight shipping options. Shipping rates vary based on the weight of the order and the destination. You can view the shipping rates at checkout before completing your purchase.
Q: Do you ship internationally?
A: Yes, we offer international shipping to most countries. Please note that international shipping rates and delivery times vary depending on the destination.
Q: How long will it take to receive my order?
A: Delivery times depend on the shipping method chosen and your location. Standard shipping typically takes 5-7 business days, expedited shipping takes 2-3 business days, and overnight shipping takes 1 business day.
Payments
Q: What payment methods do you accept?
A: We accept major UPI.
Q: Is my payment information secure?
A: Yes, we use secure encryption technologies to protect your payment information. Your data is handled in compliance with industry standards.
Returns and Refunds
Q: What is your return policy?
A: Currently We do not accept returns within 30 days of purchase. Books must be in their original condition. To initiate a return, please contact our customer service team.
Q: How do I get a refund?
A: Once we receive your returned item, we will process your refund within 5-7 business days. The refund will be credited to your original payment method.(not avialable now)
Products and Availability
Q: How can I find out if a book is in stock?
A: You can check the availability of a book on its product page. If a book is out of stock, you can sign up to be notified when it becomes available.
Q: Can I pre-order upcoming releases?
A: Yes, we offer pre-orders for upcoming book releases. Pre-ordering ensures you receive the book as soon as it is released.
Digital Books
Q: Do you sell eBooks?
A: Yes, we offer a wide range of eBooks available for instant download.
Q: How do I download my eBook?
A: After purchasing an eBook, you will receive a download link via email. You can also access your eBooks from your account page.
Miscellaneous
Q: Do you offer gift cards?
A: Yes, we offer digital gift cards in various denominations. You can purchase them on our website and they will be delivered via email.
Q: How can I stay updated on new releases and promotions?
A: You can subscribe to our newsletter to receive updates on new releases, promotions, and special offers. Sign up at the bottom of our homepage.
If you have any other questions not listed here, please feel free to contact our customer service team.